Customer Service

Natural hand-crafted products sold by people who care

Through fairly traded crafts, clothing, jewellery and gifts, we support communities, grow families and empower individuals

Visiting Our Store

We are open at 162 Hardy Street, Nelson.

We are open:

Winter (March – October) 10am to 4pm, every Monday to Saturday.
Summer (November – February) 10am to 5pm 7 days a week

Honest Service

Our small, close-knit staff are all locals and eager to help you in any way we can. We provide honest opinions and recommendations for all our products - just let us know what you're looking for!

We Guarantee No-Fuss Returns

As with all handcrafted products, small variation will occur – let this enrich the uniqueness of the design and authenticity of the product.

If you have a change of heart about your purchase, we offer a 100% no-fuss return guarantee.

Just send the item back to us within 14 days, and take your pick of a:

• Replacement
• Store credit
• Full refund

FULL PRICED ITEMS: We will happily offer you the option to exchange, a credit note (valid for 3 months) or refund (through your original payment method)

SALE ITEMS: We will happily offer you the option to exchange or a credit note (valid for 3 months). No refunds on sale items.

Our No-Fuss Return Policy:

• We are unable to exchange/refund used, laundered or customer damaged goods.
• Please email Himalaya.design@xtra.co.nz us so we can look out for your return. Please share your reasons and/or exchange requirements.
• Please place the unused, unwashed garment with original tags in a secure and waterproof courier bag. While the cost of returning the item to us is yours, we will pay to send the replacement item to you.
• Please allow up to 7 working days for exchanges/refunds/credit notes to be processed once we receive them. We will do our utmost to keep you informed on the status of your order.

Order Cancellation

You may cancel an order you've made at any time prior to goods being sent out. Simply email us with either your name or order number. After payment has been received and the goods sent out, orders then fall under our No-Fuss Return Policy.

Delivery

Orders are couriered the morning following payment. Please wait 1-2 days for Nelson deliveries, 2-3 for South Island, and 3-4 for North Island.

Courier returns to:

Himalaya Design
162 Hardy Street
Nelson
7010
New Zealand

Phone: +64 3
Email: info@himalayadesign.co.nz